IT Services for Legal Firms

When legal professionals cannot access a file, send an email, join a call, print a document, use a case management system or connect securely from another location, it can quickly affect client service and fee-earning time.

Our managed IT support services are designed to keep your people working.

We help legal firms with day-to-day IT support, user issues, device problems, Microsoft 365 support, system access, software troubleshooting, new starter setup, leaver management, hardware procurement, patching, monitoring and wider IT administration.

We can support your team across offices, remote working environments and hybrid setups, helping solicitors, partners, administrators, finance teams and support staff work confidently wherever they need to be.

Legal firms hold highly sensitive and valuable information. This can include personal data, financial information, bank details, contracts, legal documents, commercial information, property transactions, employment records and confidential client communications.

That makes law firms attractive targets for phishing, ransomware, business email compromise, impersonation, credential theft, malware, payment diversion fraud and data theft.

Our cyber security services help legal firms reduce risk through layered protection across users, devices, email, cloud platforms, networks and data.

This can include managed cyber security, email security, multi-factor authentication, conditional access, endpoint detection and response, vulnerability management, patching, cyber awareness training, dark web monitoring, secure configuration, ransomware protection and incident response planning.

Cyber security for legal firms should not be treated as a single product. It needs to be built into the way your firm operates every day.

A Security Operations Centre, often known as a SOC, gives your legal firm continuous monitoring, threat detection and response capability.

TwentyFour’s Security Operations Centre runs 24 hours a day, 365 days a year, monitoring business systems for potential cyber attacks, suspicious activity and security incidents. TwentyFour’s own SOC page explains that this provides constant protection, using people, processes and technology to monitor, detect, analyse and respond to cyber security incidents.

For legal firms, this matters because many attacks do not happen during office hours. A compromised account, malicious login attempt, suspicious file activity or ransomware behaviour needs to be detected and acted upon quickly.

Our SOC helps legal firms move from reactive cyber security to proactive monitoring and response.

Legal firms need clear control over who can access client files, finance systems, email accounts, case management platforms, SharePoint sites, cloud services and business applications.

Identity and Access Management helps ensure that users only have access to the systems and information they need for their role.

TwentyFour can support legal firms with:
Multi-factor authentication
Conditional Access policies
Single sign-on
User access reviews
Privileged access management
Privileged identity management
Role-based access controls
Leaver access removal
Secure remote access
Microsoft Entra ID configuration
Account compromise protection

This is especially important for legal firms with multiple departments, sensitive matters, private client work, conveyancing teams, finance users, partners, external consultants or hybrid workers.

Strong identity management reduces the risk of unauthorised access, accidental data exposure and compromised accounts being used to access confidential information.

Every laptop, desktop, mobile phone, tablet and server connected to your firm creates a potential route into your systems.

Endpoint management allows your firm to keep devices secure, updated, monitored and controlled. This is particularly important when users work across offices, courts, client sites, home networks and mobile environments.

TwentyFour supports endpoint management and security through device monitoring, patch management, endpoint protection, encryption, policy enforcement, remote support, software deployment, mobile device management and secure configuration.

For legal firms, endpoint security helps protect against malware, ransomware, unauthorised access, lost devices, unmanaged software and outdated systems.

Compliance is not just something to think about before an audit, renewal or client questionnaire. It should be part of everyday business operations.

TwentyFour helps businesses build, achieve and maintain compliance across Cyber Essentials, Cyber Essentials Plus and ISO/IEC 27001. TwentyFour’s Compliance Management service focuses on maintaining policies, controls, documentation, evidence, processes, systems and people, not just passing an assessment on the day.

For legal firms, this can support wider expectations around information security, client confidentiality, supply chain assurance, cyber insurance, tender requirements and risk management.

Our Compliance as a Service approach can help with:
Cyber Essentials readiness
Cyber Essentials Plus preparation
ISO/IEC 27001 guidance
Policy reviews
Access control checks
MFA enforcement
Evidence gathering
Risk tracking
Security control reviews
Ongoing compliance management
Supplier and cyber insurance questionnaires

The aim is to make compliance more manageable, more accurate and more connected to how your legal firm actually works.

Many legal firms do not need, or cannot justify, a full-time Chief Information Officer. However, they still need strategic IT guidance.

Our vCIO service gives your firm access to senior technology guidance without the cost of a full-time internal appointment.

We can help your leadership team review your current IT setup, identify risk, plan future investment, improve cyber security, prepare for growth, manage supplier relationships and make better decisions around cloud, Microsoft 365, case management systems, AI, automation, infrastructure and compliance.

For legal firms, vCIO guidance can support:
Technology roadmaps
Cyber security strategy
Budget planning
System reviews
Cloud migration planning
Risk management
Board-level reporting
Compliance planning
Office moves and expansions
Acquisition or merger IT reviews
AI and automation strategy
Business continuity planning

This helps your firm move from reactive IT decisions to a clearer long-term technology strategy.

Cloud services can help legal firms improve flexibility, collaboration, resilience and security when implemented correctly.

TwentyFour supports legal firms with Microsoft 365, Microsoft Azure, cloud storage, cloud backup, licensing, hosted desktops, virtualisation and wider cloud infrastructure management.

We can help your team access files securely, collaborate on documents, manage email, protect data, control permissions and work across multiple locations.

Our cloud services can support:
Microsoft 365 setup and management
Exchange Online and email management
SharePoint and OneDrive configuration
Microsoft Teams support
Azure infrastructure
Cloud backup
Hosted desktops
Secure document access
Data retention and permissions
Cloud security reviews
Microsoft licensing guidance

For legal firms, cloud is not only about convenience. It needs to be secure, compliant, well-governed and aligned with how your firm handles confidential information.

Your IT infrastructure is the foundation of your firm’s daily operations. If your network is unreliable, poorly configured or difficult to manage, it can affect every part of the business.

TwentyFour supports legal firms with infrastructure management across networks, servers, firewalls, switches, wireless systems, internet connectivity, backups, monitoring and security.

We can also provide secure WiFi services for legal offices, helping separate staff, guest and client access while protecting your internal systems.

This can include:
Network design and management
Firewall configuration
Secure WiFi for staff and guests
VLANs and network segmentation
Server management
Switching and routing
Internet connectivity
High availability options
Office moves and upgrades
Network security reviews
Performance monitoring
Infrastructure documentation

Secure WiFi is particularly important for firms that welcome clients, barristers, consultants, visitors or external professionals into the office. Guest connectivity should not create risk for internal systems, client files or sensitive business data.

AI and automation can help legal firms save time, reduce repetitive administration and improve productivity, but they need to be introduced carefully.

Legal firms should be especially cautious about entering confidential client information into unmanaged consumer AI tools. TwentyFour’s AI service focuses on helping businesses use AI safely, securely and profitably, including professional tools such as Microsoft Copilot and custom-built AI and automation solutions.

For legal firms, AI and automation could support:
Document summaries
Internal knowledge search
Matter updates
Client enquiry handling
Template generation
Workflow automation
Approval processes
Task reminders
Reporting
Data extraction
Meeting summaries
Policy and compliance support

The key is making sure your data is structured, governed and protected first. AI should only surface information a user is authorised to access.

TwentyFour can help review your Microsoft 365 environment, permissions, data storage, retention, access controls and security before introducing AI tools into your firm.

Legal firms cannot afford extended downtime. If your systems are unavailable, your team may be unable to access client files, progress matters, complete property transactions, communicate with clients, meet deadlines or operate effectively.

Disaster recovery and business continuity planning helps your firm prepare for events such as hardware failure, ransomware, accidental deletion, data corruption, cloud outages, fire, flood, theft or wider business disruption.

TwentyFour can support your firm with backup services, immutable backups, cloud backups, disaster recovery planning, recovery testing, high availability solutions and business continuity guidance.

A strong disaster recovery strategy should answer practical questions:
How quickly can your firm recover?
Which systems need to come back first?
Where is your data backed up?
How often are backups tested?
Who makes decisions during an incident?
How will your team communicate if email is unavailable?
Can your firm continue operating if your office is inaccessible?

For legal firms, recovery planning is not only technical. It protects client service, revenue, reputation and regulatory confidence.

Alongside core IT support, cyber security and cloud services, TwentyFour can also support legal firms with:
Email security and email compliance
SPF, DKIM and DMARC configuration
Dark web monitoring
Vulnerability assessments
Penetration testing
Ransomware protection
Malware protection
Cyber awareness training
Microsoft 365 licensing
Hardware procurement
Secure remote working
Backup and recovery
Hosted desktops
IT network security
SASE solutions
Business acquisition technical audits
Digital change management
Project delivery
IT documentation and reporting

This gives your legal firm one trusted technology partner across support, security, strategy, compliance and transformation.