Saxon Furniture

As part of TwentyFour’s standard pre-onboarding process, an initial review identified areas of concern across cyber hygiene, infrastructure resilience and unnecessary services. These findings informed the priorities for onboarding, security improvements and infrastructure modernisation.

Due to multiple identified immediate threats, the first priority was to strengthen security and resiliency throughout the business. We implemented regular immutable backups for all business data, alongside monthly executive reports of their backup status to prove recoverability. Email security was fine-tuned using our Active Email Threat Protection platform, reducing false positives without lowering protection levels, and using AI & machine learning to monitor for suspicious or malicious requests, links, attachments and more. Enhanced Password Policies, Multi-Factor Authentication (MFA), and Policies of Least Privileged Access were expanded across the business as part of a user-friendly rollout plan which included ongoing education about the importance of cyber security practices such as these. Additionally, zero-trust architecture and modern endpoint security was introduced, paired with regular vulnerability scanning & remediation, to maintain resilience across their entire network and user-base.

Once Saxon’s immediate security needs were addressed, the next stage of their onboarding and support involved a modernisation of their Network and Wi-Fi infrastructure. A refresh of their switching and wireless systems was completed, along with server infrastructure, a clear replacement plan was put in place that that moved from VMware to Hyper-V, fully documented and carried out with zero downtime or impact on users' ability to work.

Additionally, Saxon has also benefited from tangible financial savings, eliminating a legacy FTTC internet service that had been costing the business unnecessarily.

Additionally, historical content which they business had been unable to access was quickly restored through SaaS backups, saving teams hours of work. The business’ off-boarding processes were tightened to reduce insider risk, and both user and administrator training was delivered for business critical systems.

Throughout the entire process we maintained constant communication with senior leadership and also with end users to ensure that they understood changes that were being made and were educated for new systems that were being implemented for improved productivity and security, this combination ensured that support and enablement across the business were raised to a new standard.

As we continue to expand our support with Saxon, quarterly vCIO reviews will keep the IT roadmap aligned with business goals and maintain measurable KPIs. Showroom productivity upgrades, including improved ergonomic displays and cable management, have also been identified as the next quick-win projects. With further AI, Automation & Productivity improvements identified for expansion in the near future.

As we continue to expand our support with Saxon, quarterly vCIO reviews will keep the IT roadmap aligned with business goals and maintain measurable KPIs. Showroom productivity upgrades, including improved ergonomic displays and cable management, have also been identified as the next quick-win projects. With further AI, Automation & Productivity improvements identified for expansion in the near future.