We are Doncaster Business Awards 2024 Finalists! 

We are Doncaster Business Awards 2024 Finalists! 

On Tuesday, September 4th, 2024, Doncaster Chamber announced the finalists for the 2024 Doncaster Business Awards, and we are both thrilled and humbled to be announced as finalists in three categories in this year's Business Awards:

• Customer Service of the Year 

• Campaign of the Year 

• Partnership of the Year

These three finalist nominations highlight the amazing work that our entire team have been doing over the past year or more and we could not be happier or more thankful for everything that everyone has done to get us to this stage. 

Customer Service of the Year - Sponsored by Handelsbanken

At TwentyFour IT Services, we are committed to providing industry-leading customer support to partners, not only throughout the Doncaster region, but across South Yorkshire, the rest of the UK, and internationally. Throughout 2024 we are extremely proud to have maintained an average customer service satisfaction rating of 96% or above.  

Over the past 18+ months, we have completely changed our internal processes and approach to customer service and communication. Throughout the entire ticketing process, we maintain active communication to ensure that users are aware of the stage of their tickets, who is working on it, what is being done and more, ensuring that discovery and update calls are placed with users to keep them up to date and ensure that tickets are resolved in a timely manner. Additionally, 80% of tickets are resolved on the first response by our engineers, with 98% of total tickets resolved within the first hour. 

But this is not all, we have improved our account management processes with regular calls as well as quarterly account meetings to discuss how we can better help our partners, their plans for the future, their growth goals, and much more. Helping them to put the solutions and processes in place to help them succeed. 

Campaign of the Year - Sponsored by MultiWebMarketing

In 2023, we invested in expanding our marketing team, bringing on board an experienced marketing manager (AJ), to improve our overall marketing strategy. Since that time A.J. & Jordyn have not only developed a cohesive marketing strategy but have revolutionised our brand identity and brand awareness throughout the local region as part of our “TwentyFour In ‘24” brand awareness campaign.  

Through a combined focus of;  

• Increasing our web content and visits through regular educational articles,  
• Increasing our social media presence through our unique and highly recognisable purple and green colour scheme, which has led to an increase of more than 1,600 followers on LinkedIn alone,  
• Sponsoring the Lifetime Achievement Award at the 2023 Business Awards, the Large Business of the Year at the 2024 Business Awards, Sponsoring the “Doncaster, What’s Next?” Business Conference,  
• Hosting talks for the local business community on the use of Artificial Intelligence and how it can increase productivity and improve operational efficiency for businesses, as well as a talk on the unseen cyber threats the businesses face every day,  
• Creating new branded materials highlighting our bold colour scheme, such as our new show stand, banners and our highly popular and unique branded Mini Rugby Balls,  
• Our new signage at Castle Park, highlights our bold colour scheme, the services we offer and our long-term partnership with Doncaster Knights, as well as hosting people from more than 40 local businesses for food, drinks and the brilliant atmosphere of Doncaster Knights home games, 
• And MUCH more besides, leading to comments such as “Everyone’s Favourite IT Company” at the “Doncaster, What’s Next?” Business Conference by Tariq Shah, placing TwentyFour as a name linked with the success of the local business community. 

Partnership of the Year

One of the many relationships that have grown from our TwentyFour In ‘24 Brand Awareness Campaign is that of our partnership with local charity Active Fusion. Following inviting Lindsy out to one of our networking events in the TwentyFour IT Box at Castle Park, it was clear that we wanted to find ways to be able to give back and support a charity that does so much for children and families throughout our local community.  

Just one of the many ways we aimed to support Active Fusion was by providing the charity with the resources and solutions to support them in achieving their mission, providing IT support, cyber security, licensing, monitoring, and much more... completely free of charge, to ensure that they can focus on what matters most, supporting the children of our local community, without having to worry about their IT infrastructure and especially their cyber security, something that is a major concern for charities throughout the UK, especially with 32% of UK charities reporting that they had been the target of a cyber attack in 2023. 

Wish Us Luck

The next stage of judging will take place over the coming weeks, with award winners announced on Thursday, December 12th, at the Doncaster Business Awards at Doncaster Racecourse. We wish all the best to all the finalists across all categories. 

In addition to our being finalists in 3 categories, we are also sponsoring this year’s Large Business of the Year Award, with this year's finalists being; 

• Exceed Learning Partnership  
• Highfield Group 
• Keepmoat 
• Polypipe Building Products 
• Unipart Rail 

To see the full list of categories and finalists, then head over to the Doncaster Chamber website to find out more and book tickets for this year's awards night.