Co-Operating through Co-Managed IT Support
Even large enterprises with internal IT teams face the challenge of balancing their internal resources with the escalating demands of modern technology and cyber threats. This is where our co-managed IT support comes in, blending the strengths of internal on-site IT departments with external resources, monitoring, and specialised expertise. At TwentyFour IT Services, we are standing at the forefront of technology, offering a comprehensive suite of support, services & solutions that enhance efficiency, security, reliability, and operational efficiency.
Enhancing Internal IT Capabilities
We offer Co-managed IT support that allows businesses to bolster their first-line support without overstretching internal teams. We work in partnership with your in-house IT staff to ensure that support tickets are managed effectively and that remote first line and on-site issues are swiftly addressed. This collaborative approach leads to a more agile and responsive IT department, ready to tackle the dynamic challenges of the often-unpredictable business environment.
Advanced Second and Third-Line Support
However, we understand that modern IT issues often require specialised knowledge that may not be available in-house. Keeping up with changes in the technology space can be challenging and costly for businesses, especially when it comes to specialised certifications in products and solutions. That is why we provide enhanced second and third-line support, bringing the in-depth expertise of our entire team to resolve complex problems efficiently. Our team are trained and certified in a wide range of both common and specialist products and solutions, meaning that you always have access to experienced professionals to reduce downtime and maximise productivity.
24/7/365 Monitoring & Support
Without a doubt, one of the standout solutions that co-managed IT support can offer to businesses is continuous monitoring. We understand that internal IT departments cannot be available at all hours of the day, but often employees may need help with support tickets and queries in the early hours of the morning or late into the evening. At TwentyFour IT Services, we can provide round-the-clock monitoring and support of hardware, infrastructure, and cyber threats to ensure that your business has the support it needs, when (and where) they need it without having to have their own support teams available at all hours of the day. This proactive approach to IT support, infrastructure management, and cyber security, identifies and addresses potential issues, at all hours of day, before they escalate, ensuring business continuity and safeguarding critical data. With this constant vigilance, companies can operate with confidence that their IT systems are secure and reliable.
Comprehensive IT Solutions
Beyond IT helpdesk support services, we provide a full range of IT solutions, including new hardware procurement, infrastructure installations, digital transformation projects, managed cyber security, software licencing, and much more. This holistic approach ensures that businesses have access to the latest technology to help their business succeed, and compliance with licencing and industry cyber security requirements, further enhancing their operational efficiency and security. The ability to source, effectively implement and manage, the latest IT solutions swiftly keeps businesses not just ahead of the technological curve but also helps them maintain a competitive edge in their industry.
Cost Efficiency and Strategic Focus
Our co-managed IT support offers significant cost advantages. By leveraging the specialised services of TwentyFour IT Services, businesses can reduce the need for extensive in-house IT investments and costly continuous training & certifications. Our team is constantly training on the latest services, solutions, and hardware to ensure that they have the expertise to support our wide-ranging customers across the globe, meaning that you always have certified professionals available to support your business. Many of our team members are also certified in a wide range of specialist solutions that are industry specific. The availability of our trained team not only lowers ongoing operational costs but also allows internal teams to focus on strategic projects rather than day-to-day IT management and support. The result is a leaner, more strategic IT function that directly contributes to strategic business growth.
Scalable and Flexible
As businesses grow, we understand that their IT needs will evolve. We work with businesses to ensure that they have the support and solutions that will not only support them as their requirements change, but also cut down on costly upgrades. We do not want to provide growing businesses with solutions, servers, or other hardware that we know will need replacing if they meet their growth goals in 3 years' time. We work to understand business growth plans, working with businesses to ensure that they have adaptable solutions in place to support them with their business goals. This adaptability and co-operative collaboration are crucial for maintaining competitive advantage in a rapidly evolving marketplace.
Cyber Security
As cyber threats to UK businesses continue to increase, tripling from 2.39 million in 2022 to 7.78 million in 2023, comprehensive Cyber Security measures are no longer negotiable, they are a necessity for every business. At TwentyFour IT Services, we provide industry-leading, comprehensive Cyber Security solutions as part of our co-managed support. By utilising these advice tools, including; real-time monitoring and threat detection, AI (Artificial intelligence)-powered threat protection, response strategies, and compliance with global security standards, we can protect businesses from potential breaches and ensure the integrity of their data.
Compliance and Risk Management
Navigating the complex landscape of regulatory compliance with frameworks such as Cyber Essentials, Cyber Essentials, ISO27001, and risk management is a significant challenge for many businesses. At TwentyFour IT Services, we work with businesses to help them adhere to these frameworks. Our Minimum Cyber Defence level will allow all businesses to obtain base Cyber Essentials should they choose to apply for certification. This minimum level of security and compliance ensures that businesses can have the security and knowledge that they are protected from potential threats, thereby avoiding costly penalties for lack of data security, and enhancing their reputation among their customers for reliability and integrity of the data that they hold.
Continuous Training and Certification
We ensure that our engineers and cyber security professionals are always at the forefront, by providing ongoing training and certification for the entire team on the latest technologies and solutions available. This commitment to professional development means that clients benefit from the latest skills and knowledge, enhancing their own IT capabilities, staying ahead of industry trends, and, by extension, saving money on costly internal employee/team training. With engineers and cyber security professionals who are always up to date in the latest advancements, businesses can ensure that they can make the most of new technologies, stay secure, and more effectively maintain a competitive edge.
Rapid Incident Response
Having a co-managed IT support team means that businesses can benefit from rapid incident response times. With always-on monitoring for your entire infrastructure, we are well equipped to handle emergencies swiftly and efficiently, quickly diagnose and resolve issues, and minimise the impact of IT disruptions. We understand that the ability to rapidly respond to issues is crucial for maintaining business continuity, and the potential losses involved with lengthy IT failures.
Preventative Maintenance
Our co-managed IT support is not just about quickly resolving issues when they arise, it is a holistic approach to ensuring that your business’ IT operations can continue to effectively operate day in, and day out. An essential part of this is to ensure that all your business devices are monitored and managed, ensuring that critical security updates are performed regularly, ensuring that out of date hardware is replaced to reduce on potential risks, ensuring that device error reports are analysed for potential signs of failure, and much more. With effective preventative maintenance, we can ensure that the risks of potential failure are significantly reduced, therefore reducing potential future issues.
Strategic Planning
We do not just see businesses as customers, they are long term partners whom we are committed to work with for mutual success. We work with businesses to understand their goals, not just for the next 6–12 months but for the next 3–5 years and beyond, ensuring that businesses have the support and solutions in place to both help them achieve their goals, and to scale with them over time. Just one example of this is one of our co-managed customers, who have grown from 1,500 users to 3,500 through our partnership. We work with them not just on their IT support, services, and cyber security solutions but also on business acquisition intelligence projects.
How can we work with your business to improve your IT success?
Our co-managed IT support is a strategic partnership, enhancing internal IT capabilities, providing advanced support, ensuring continuous monitoring, delivering comprehensive IT solutions, offering ongoing training and certification, and offering industry leading cyber security solutions, all aimed at empowering businesses to thrive.
At TwentyFour IT Services, we have been working with businesses around the world to ease the strain of IT woes and improve their operating efficiency. Leading to more than 96% customer satisfaction scores across our entire customer base throughout 2024.
Our holistic approach to fully managed and co-managed IT support ensures that businesses can keep up with the growing complexities of the modern IT landscape whilst ensuring that they stay secure from evolving threats.
To find out more about our co-managed IT support solutions, fill out the form below.