Elevate your Business with TwentyFour IT Services
Businesses throughout the country are constantly striving to succeed, to find new ways to grow and improve within their industry, and to achieve their goals. At TwentyFour IT Services, we have been partnering with businesses throughout the UK for more than 10 years to provide bespoke IT Support, Infrastructure and Cyber Security solutions designed to help businesses grow.
Throughout our time working with businesses across the UK, we have supported one of our largest partners, growing from under 1.5K employees to more than 3.5K employees since our partnership began. We have worked closely with them to help them achieve their growth goals, work with them on business acquisition and data intelligence projects, put dedicated teams in place to support their growing user base, and more recently implemented AI and Machine Learning based solutions to improve their onboarding process, automate “Line Zero” support tasks, reduce ticket times, and much more, leading to a 100% customer satisfaction score across more than 8K tickets in the first 6 months of 2024.
Tailored IT Solutions
We understand that every business is unique, even those that exist within the same industry. But each business has its own specific needs, focus, and goals. At TwentyFour IT Services, we start by understanding the intricacies of every business, including its operations, pain points, and growth plans in the short, medium, and long term.
What are your 6-month goals? 1 year? 3 years? 5 years and beyond?
This comprehensive approach ensures that the IT solutions provided are not just effective now, but also aligned with your long-term objectives. Whether it is cloud computing, infrastructure management, or backup solutions, every service is customised to enhance your operational efficiency and support your growth.
The last thing we want to do is supply you with hardware that we know that you will most likely have to replace in 2-3 years when you reach your growth goals. We would rather support you by putting scalable solutions in place from the outset that are designed to grow with your business.
Comprehensive Cyber Security
In 2023, cyber attacks on UK businesses more than tripled from 2.39 million in 2022 to 7.78 million. This highlights the essential need for businesses to stay ahead of these rising threats to protect their data and business operations.
To combat these growing threats, we offer industry-leading cyber security solutions, including 24/7/365 managed security services, vulnerability management, penetration testing, dark web monitoring, and much more. By continuously monitoring the latest cyber threats, trends, and vulnerabilities, we are able to ensure that your business is equipped with industry-leading advanced protection against even the most sophisticated threats. This proactive approach to cyber security means that your business is always protected against potential cyber attacks, allowing you to focus on growth without worrying about security breaches.
Innovative Technology and Solutions
Staying at the forefront of technological innovation is crucial for business growth. Over the past year, we have invested heavily in cutting-edge technologies, including AI, automation, and machine learning solutions, to support, not only our business, but also our complete client portfolio. By leveraging and developing these advancements, we are not only enhancing operational efficiency but also offering innovative solutions that can significantly boost your business’s productivity and competitiveness.
In 2024, we officially launched our AI-powered chat solution, "NEO," providing businesses with 24/7 “Line Zero” support with automated resolution and support systems. Neo can also raise tickets for more complex queries, forward to a live agent when one is available, and has the ability to learn based on your unique business infrastructure and needs.
Support and Partnership
From the very first contact, we work to understand your business’s unique challenges, ways of working, and growth goals. This deep understanding allows our team to tailor products, services and solutions effectively, ensuring that your IT infrastructure supports your business objectives, not only now, but into the future. Regular account meetings, proactive communication, and our commitment to continuous improvement are at the heart of our fans-first customer service philosophy.
Educational Resources and Community Engagement
We aim to support businesses beyond providing IT & cyber security support and solutions; we are dedicated to being thought leaders, educating businesses about cyber security and IT topics & best practices. We offer educational content on our website, through social media, email distribution, in person workshops, and events, that empower businesses with the knowledge needed to make informed decisions.
Our commitment to the business community is evident through our active participation in regional events and sponsorships, such as the Doncaster Business Showcase and the "Doncaster What’s Next?" business conference, where we have spoken with hundreds of businesses about ways in which we can support them and assist with digital transformation and growth projects.
Customer Service
At TwentyFour IT Services, we are committed to a fan-first approach to customer services, maintaining consistent communication with customers, regular reviews and much more. These continuous efforts have allowed to maintain a high customer satisfaction score (CSAT) consistently exceeding 96%, which can be viewed live on our website, highlighting our dedication to quality service.
How can we work with your business to achieve success?
Partnering with us is more than just outsourcing your IT support and cyber security needs. It is a strategic alliance to foster your business’s growth and success. Through our tailored IT solutions, comprehensive cyber security measures, innovative technologies, and exceptional customer service, we can help your business thrive in today’s competitive landscape.
Fill out the form below to discuss your business growth goals or digital transformation projects and see how we can support your business.